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September 7th, 2008

uninstall / remove CA internet security, then parental control blocks the internet

Customer uninstalled the CA internet security from his vista laptop.

During the uninstall process, he is asked to tick the boxes next to which components to remove (so he ticks them all).

He later finds that CA parental control has started to block some websites (but he had never activated parental control).

Out of desperation, he deletes the whole c:\program files\ca folder

But it has no effect: some websites are still being blocked.

After some searching around, I find that renaming (in the c:\windows\system32 folder) the files winsflt.dll, winsflte.dll and mdmcls32.exe should do the trick.

After I do that, I find I have no internet access at all!

And the winsflt and mdmcls32 files seem to get renamed/recreated after a reboot anyway!

I even try to scan the registry and remove all references to winsflt (it doesn’t help).

A system restore also doesn’t help.

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Posted by Computer Help in Technical

2 Comments »

2 Responses to “uninstall / remove CA internet security, then parental control blocks the internet”

  1. Earle Hartshorn says:

    Thanks, quite helpful. A friend installed CA on her 3 year old XP Home SP3 PC, it almost died under the load. Couldn’t get rid of the CA Parental Control, this did the trick. Thanks for the post.

  2. plees says:

    This worked. I helped my in-laws friends end something that was driving them crazy for months in 5 minutes!!!!