Customer has a Toshiba M35X laptop with a failing lcd screen.
He’ll get a new laptop via his insurance, but he wants me to backup his data onto his 512MB usb drive.
I find that his “my Docs” holds about 10GB of data… ok: backup to dvd seems to be the way to go.
The way i usually do this is remove the laptop HDD, plug it into my main system, then copy all the data into a folder on my main HDD.
Then I shutdown, place the laptop HDD back into the laptop, and restart my main system, and do a copy of files from the hdd to dvd via nero.
However… this time, I cannot see the laptop hdd in windows explorer… The drive appears in the bios, even the disk management panel within the “computer management console” can see it (but oddly, it has no drive letter assigned to it… it just shows up as a 37 GB NTFS active (healthy) partition (online)… So why isn’t it mapped to a drive letter?
A quick search finds:
Basically Norton goback is the cause… so now i need to uninstall goback, shuffle drives around some more, and I can finally backup the data…
Naturally, norton systemworks 2006 (and goback) will not uninstall itself (first it complains about liveupdate running… after I disable all services, i then get error 9999,172) … so off i go to download and run the norton removal tool… and after a very long uninstall, I can finally work on the drive from another pc.
Related posts:
- Badly installed Norton Internet Security and GoBack (very slow PC) A customer calls saying since renewing NIS, her PC is running unbearably slow. Looking at the PC, I notice a...
- Norton backup problems Customer had been using Norton Backup to backup her laptop to an external USB hard drive. In theory, a very...
- slow network card while doing backup I replaced a faulty network card for a customer, and about 2 weeks later, I’m called back to investigate a strange...
- trend pc-cillin rivalling norton in quality… undefined...
- vista, norton, optus internet security suite 2008 = no internet and 6to4, isatap problems Another customer calls, saying her internet mysteriously stopped working. But only with broswing websites (page not found)… email and messenger still...
Posted by Computer Help in Technical
