error -536870397 while installing 7021 sound (alc655) on a sis741 MB

Needed to do a windows XP reinstall (customer had a dead HDD), but when it came time to install various drivers, there were (as often happens) 3 devices that XP couldn’t install.

A quick visit to microsoft.com and I got 2 drivers installed automatically via microsoft updates. I search around for the audio driver and I eventually find what i’m after (from the SiS website).

The sound is builtin on the SiS741 motherboard (AMD). Its called either alc655, or 7021.

Anyway I download, install, but during the install, I get the message: “error -536870397″ in a small window, together with a small icon (a red circle with a white X). I click OK, and the install stops, and the device is not updated in device manager

Ok, I look around for other drivers. I find 2 more, but both give the same error.

At some point, I stumble across http://forums.pcworld.co.nz/archive/index.php/t-51738.html

I look through the instructions, And I like what FrankS says on 30/11/2004, and also xxxFarrellxxx on 10/08/2005

But since I don’t see the need to burn a CD, I do it slightly differently:

Firstly, I found I didn’t need to do a registry clean.

Then, instead of inserting a CD, I just have the drivers sitting in a folder on the HDD… and I run the setup program from there.

I eventually get to the point where I cannot find an item (as mentioned in the forum instructions). I reboot at that point, then complete the instructions, and the sound driver is finally installed correctly!

Asus p5gc-mx no sound (and strange usb problems) I supplied an Asus p5gc-mx mobo to a customer (together with some RAM and an E2160 CPU), a few week...
Asus F7sr downgrade vista to XP I downgraded an Asus F7sr laptop from Vista home premium to XP home. As mentioned in a prior post, I...
difficulty finding sound drivers (unknowndeviceidentifier is wrong) I often have difficulty getting the correct sound drivers for PCs that need to have a windows reinstallation… A short while...
realtek device co-installer is invalid Sometimes, replacing a broken motherboard is easy… other times its not. This PC would sometime only work for a few...
HP Media Center PC m1188a (sound) part 4 Customer calls me back after encountering a few further minor issues: ftp doesn’t work, emails can be sent, but not...

To help with website running costs, please donate:

Posted by Computer Help in Technical

11 Comments »

11 Responses to “error -536870397 while installing 7021 sound (alc655) on a sis741 MB”

sft says:

im having the same problem!!!!!!

April 9th, 2007 at 2:04

Al says:

Ok, basically, even SIS messes this up.
You need to install the Realtek AC’97 WDM driver.
This is the link
http://www.download.com/3001-2120_4-10696912.html?spi=38d06dd3308e9bc6c95fd176f7820a40

November 23rd, 2007 at 9:15

Argh says:

I’ve been messing with this stupid onboard sound card for DAYS. C-media drivers wont work, Realtek drivers wont work, and the SIS7012 driver does not work!

I’ve gotten rid of all the cmedia and realtek driver files from the registry and the WINDOWS folders but NO LUCK, the SIS driver keeps giving me this “the name is already in use” error.

I’ve checked my services and no such service exists!

WHAT THE HELL IS WRONG WITH IT?????

I just want sound. I’m sick and tired of wasting my life fiddling with this crapass built in thing. I’m going to get a cheap card that does it’s job 1000 times better than this shit.

December 10th, 2007 at 14:26

Pejsvidek says:

Your solution is
http://www.cmedia.com.tw/?q=en/driver
It works first try.

July 25th, 2008 at 22:10

Molo 4demoney says:

-right click “My Computer”
-click “Manage”,
-”device manager”
-right click the Multi-media with a yellow exclamation,update driver,
-tick on “no,not this time”,
-tick option with advanced in brackets and press next,
-select option “Don’t Search. I will choose the driver to install”,then click next,
-scroll down to “sound,………….” click next and wait.
-click on “have Disk”,
-then browse to the folder of your driver,under XP select “SIS7012.inf” click OK.
-it will give you an error message just click OK or next.
- Hope it works for you as it did for me.

Molo Goli,
South Africa,Pretoria Tshwane.

September 11th, 2008 at 2:03

Chris says:

Thanks Pejsvidek, that worked awesome!!! I used the last option on that link:

http://www.cmedia.com.tw/?q=en/driver

worked like a charm.

Thanks again!!!

September 11th, 2008 at 3:18

david king says:

i had a similar problem to this
the sis site driver scanner told me it was there driver, so i tried to instal it, by using device manager, and the sound was playing back slow?.
found this site and installed the ac97 codec and got no sound, so i whent to device manager and forced the sis driver onto it and now it works

December 7th, 2008 at 23:37

Joe Turner says:

@ 5. Molo 4demoney

This worked an ABSOLUTE treat. I’ve been faffing with Realtek, and C-Media, etc for the good part of an hour..

Your solution worked immediately, without the need to reboot the PC or anything.

Thank you very much.

January 18th, 2009 at 12:12

Edwin says:

hi. i got a same problem but u have to try some in other realtek. probably its realtek R2.14

January 30th, 2009 at 11:22

alfie says:

Molo 4demoney, thankyou sir. it worked a treat, followed your process step by step. rtake care, god bless

February 3rd, 2009 at 8:31

Instigator says:

I had the problem.. no audio device driver after installing xp pro on my pc. board a sis 692l.
Finally i found what to do here http://www.computing.net/answers/hardware/sis-7012-onboard-audio-problem/45294.html
just follow this steps
[spoiler]spoiled text ”What I would do is unzip the SiS driver but do NOT run setup.exe. Go into device manager, right click on the multimedia listing with the “!” & select UPDATE DRIVER. When the Wizard pops up, select “No, not this time” then click NEXT…then select “Install from list or specific location” & click NEXT…then select “Don’t search” & click NEXT…then click “Have Disk”. On the next screen, click “Browse” & go to the a12112d/WinXP folder”[/spoiler]

March 7th, 2010 at 10:34

To Reply:

Computer Help

Translator

Categories

Archives

cart

error -536870397 while installing 7021 sound (alc655) on a sis741 MB

11 Responses to “error -536870397 while installing 7021 sound (alc655) on a sis741 MB”

To Reply: