A business client I had dealt with previously, called to say their new computer is no longer starting (something about IDE drive not found).
These people have a 2 month old computer & I previously helped them migrate their outlook settings & fixed a faulty modem, so I had previously opened up the box.
Got there & it looked like the bios couldn’t detect the hard disk… I told them it might be a simple fix, but worst-case, the HDD might have failed, which would probably involve a very tedious re-install of most applications, & a total loss of old emails (they only backup their accounting data). This generated a few shocked looks, but I hope it motivates them to moving to a more comprehensive backup strategy (I’m happy to help them implement a simple DVD backup, but the important thing is to get a good backup happening, regardless who does it).
Fortunately, I just had to unplug & re-insert the SATA plug, & everything was back to normal.
Its just odd that this happened soon after I had fix another problem for them (i had swapped modem cards, but didn’t touch the SATA cords).
I just hope they are not the “suspicious” types and think I had sabotaged their computer the first time, in order to get a second callout. I prefer to do just 1 good job, in order to maximise referrals.
Anyway, I did my best, so I’m not going to worry much about what others might think of me.
Related posts:
- Installing XP onto SATA hard drive What sounds like a simple task can sometime end up being more complicated than you think. In this case, a...
- SATA support for A7VBX-LA motherboard? No I recently wanted to fit a new SATA drive into an older Compaq PC with a A7VBX-LA motherboard. I thought:...
- strange boot problem (beeping due to dust on ram sockets) A customer calls me: He has just returned home from 3 weeks of holidays, and his computer is no longer...
- DG33BUC needs bios upgrade / sata2 cables, to work reliably I recently did a PC upgrade (got a new intel dg33buc mobo, an intel E6850 CPU, a new 250GB SATA...
- Bigpond SpeedTouch 536 won’t route A simple situation… I’d done this many times before… but this time it won’t work. Customer had a bigpond speedtouch 536...
Posted by Computer Help in Technical